News Room

A collection of press releases, audio content and media clips featuring INFORMS members and their research.

AI Thinks Like Us – Flaws and All: New Study Finds ChatGPT Mirrors Human Decision Biases in Half the Tests
News Release

BALTIMORE, MD, April 1, 2025 – Can we really trust AI to make better decisions than humans? A new study says … not always. Researchers have discovered that OpenAI’s ChatGPT, one of the most advanced and popular AI models, makes the same kinds of decision-making mistakes as humans in some situations showing biases like overconfidence of hot-hand (gambler’s) fallacy yet acting inhuman in others (e.g., not suffering from base-rate neglect or sunk cost fallacies).

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In 2025, you can’t have an effective democracy without data literacy
Media Coverage

You are swimming in an ocean of data and don’t even realize it. All around you are invisible amounts of data that would be staggering to try to comprehend. Thousands of smartphones and smart devices are talking to, sending and downloading vast amounts of data, video, audio, words, numbers, images, you name it. Everything from the latest movie on Netflix to someone’s radiology results from a cancer screening.

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Shell Shocked: How Small Eateries Are Dealing With Record Egg Prices
Media Coverage

Mom-and-pop businesses are trying to adapt to the soaring cost of eggs. The owners of four egg-centric restaurants across the country show how they are coping with this threat to their livelihoods.

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Merchants Can Build Their Own Businesses by Choosing the Right Daily Deal Platforms

Merchants Can Build Their Own Businesses by Choosing the Right Daily Deal Platforms

ixtenso, September 15, 2020

Researchers from the University of Maryland and Harvard University analyzed the bargaining process between the daily deal platforms Groupon as well as LivingSocial and merchants to identify the trade-offs made by both parties during the transaction to achieve their goals. While merchants may have less leverage and sacrifice certain net profits for the short term when selling their goods or services on the larger platforms, they can win in the long run by adding new customers and creating the opportunity for future sales to a larger customer base.

Monday's Lethargy Could Affect Your Amazon Orders: Study

Monday's Lethargy Could Affect Your Amazon Orders: Study

The Bulletin Time, September 14, 2020

It’s no secret that we’re all very slow on Mondays, but now a serious study claims that “bad Monday” could negatively affect how long it will take for your next order to arrive from Amazon — or from any other online retailer, for the case. “Monday sickness” is the documented depression that occurs when you resume work after the weekend. It has been shown to have a negative impact on productivity and human psychology, among other things. Now researchers from Lehigh University, the University of Maryland, and the University of California, San Diego, have shown that it also has a negative impact on supply chains and the speed with which your latest shipment of disposable dishwashers will arrive from the nearest warehouse.

Driving Robust Decision Making: General Motors Seeks Academic Expertise

Driving Robust Decision Making: General Motors Seeks Academic Expertise

PennState, September 14, 2020

In the automotive industry, content decisions ranging from engine selection to the style of seats can affect a vehicle’s market sales. Automakers need to anticipate vehicle trims and options that customers will want to purchase from dealer lots. Failing to deliver the preferred combinations of content features may cause General Motors (GM) to lose customers to competitors or experience delayed purchases.

Responding to Customers on Social Media Can Boost Satisfaction by 20%

Responding to Customers on Social Media Can Boost Satisfaction by 20%

Small Business Trends, September 12, 2020

According to a new research from INFORMS Journal Information Systems Research, better management of customer care on Twitter is responsible for a 19% increase in customer satisfaction. An increase of almost 20% is amazing for any positive business metric. But, when it is in customer satisfaction, it is that much better. The research looked at data from Twitter service accounts among the four big telecommunications firms in the United States. It found out AT&T and Verizon had an edge against Sprint and T-Mobile when it came to customer care online.

With Big Ten Set to Resume Football This Fall, Why Won't Illinois High Schools Follow Suit?

With Big Ten Set to Resume Football This Fall, Why Won't Illinois High Schools Follow Suit?

Chicago Tribune, September 16, 2020

High school athletes across the Midwest are playing football this fall and the Big Ten announced Wednesday morning it would resume the sport, too. But Gov. J.B. Pritzker has slammed the door on the possibility that Illinois high school players will join in, saying football and other contact sports are still too risky in the midst of the COVID-19 pandemic.

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